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Insurance claims for pool pump and chlorinator repairs

Has your pool pump or chlorinator stopped working or is it tripping the power circuit after the recent storms?

Pool pump and chlorinator repairs or replacement may be covered by home and contents insurance provided that in your contents policy “fusion / motor burnout” is seen to be the cause of failure. 

Aquamech Pump & Chlorinator Repairs are licensed electrical contractors, therefore we are authorised to inspect and diagnose the failure of your pump or chlorinator. If fusion is deemed to be the cause we will prepare all the necessary information and write a report for you to forward to your insurer. We can then repair or supply and install a new pump or chlorinator for you.


What is pump fusion / motor burnout?

Pump motor burnout, also known as electric motor burnout, is when the motor in household appliances such as your pool or tank pump dies. Such appliances have an electric motor in them, which converts electrical energy into mechanical energy. However, a power surge, voltage spike or excessive current such as lightning strike can cause the motor to burn out and stop working. In the case of your pool or tank pump, motor burnout can cause huge inconvenience and waste. Motor burnout is also referred to in home and contents insurance policies as fusion damage.

Voltage spikes may be created by a rapid build up or decay of a magnetic field, which may induce energy into the associated circuit. However, voltage spikes can also have more mundane causes such as a fault in a transformer or higher-voltage (primary circuit) power wires falling onto lower-voltage (secondary circuit) power wires as a result of accident or storm damage.

Fast, short duration electrical transients (over voltages) in the electric potential of a circuit are typically caused by:

  • Lightning strikes
  • Power outages

What can you do to prevent fusion or motor burnout?

Install a surge protector on your household switchboard or pool circuit. A surge protector (or surge suppressor or surge diverter) is a device designed to protect electrical products from voltage spikes. A surge protector attempts to limit the voltage supplied to an electrical product by either blocking or shorting to ground any unwanted voltages above a safe threshold.

Also known as the “let-through voltage”, this specifies what spike voltage will cause the protective components inside a surge protector to divert unwanted energy from the protected line.

Response time

Surge protectors don’t operate instantaneously, a slight delay exists. The longer the response time, the longer the connected equipment will be exposed to the surge. However, surges don’t happen instantly either. Surges usually take around a few microseconds to reach their peak voltage, and a surge protector with a nanosecond response time would kick in fast enough to suppress the most damaging portion of the spike.